Privacy Policy
This site is owned and operated by the City of Wanneroo using software licensed from Social Pinpoint. For details on how the City collects and protects your personal information, refer to our Privacy Policy. For details of how Social Pinpoint may access personal information, please refer to Social Pinpoint’s Privacy Policy.
Terms of Use
The following Terms of Use govern the use of the City of Wanneroo's Your Say Community Engagement Hub. The software platform is owned by Social Pinpoint Pty Ltd and operated by us, the City of Wanneroo. By creating an account with Your Say, you accept these Terms of Use and the Privacy Policies of the City of Wanneroo and Social Pinpoint.
If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms of Use and Privacy Policies.
1. Creating an account.
a. To be eligible to open an account, you must:
i. Be a City of Wanneroo ratepayer, resident, stakeholder, or work in the City
ii. Be at least 15 years old
iii. Have a valid email address
* Where parental permission is provided, children 14 years of age or younger will on occasions will be able to participate in engagement opportunities in Your Say without the need to create an account.
b. You are responsible for maintaining and protecting the confidentiality of your Your Say login details, and for all activities that occur under your account. The City of Wanneroo is not responsible for any unauthorised access and use of your account.
c. You agree to submit only true, accurate, current and complete information about yourself as prompted by the registration procedure.
d. You may only register one Your Say account. We reserve the right to suspend and close your account if multiple accounts are registered.
e. You can register here - https://yoursay.wanneroo.wa.gov.au/register
f. Unauthorised use of your account must be immediately reported to community.engagement@wanneroo.wa.gov.au.
2. User conduct
a. You understand and agree that:
i. all information, data, images and other materials are the sole responsibility of the person from whom the content originated;
ii. you are prohibited from advertising or offering to sell or buy any goods and services
iii. you cannot transmit Content that contains software viruses or programs designed to change or destroy the functionality of any computer software or hardware; or
iv. you cannot collect or store personal data about other Your Say users
v. you cannot harass or intimidate another user, or otherwise interfere with another user’s use and enjoyment of Your Say
vi. you cannot impersonate any person or entity
vii. you cannot interrupt or interfere with the site or servers or networks connected to Your Say
viii. you cannot attempt to gain unauthorised access to Your Say or other user accounts.
3. Content
a. We are not responsible for the Content on Your Say that has been provided by the users of Your Say.
b. Your contribution to Your Say may be edited, removed or not published if we consider it inappropriate.
c. You must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content.
d. You should be aware that your contributions may remain online indefinitely.
4. Communications
a. How often we communicate with you will depend on the communication preferences you have selected:
i. Notification of new projects that match your interests - You will receive a one-off communication when a new project is launched that matches your interests.
ii. Follow projects that are of interest - You will receive communication at key community engagement stages of the project and when the project is referred to Council.
iii. Subscribe to the City of Wanneroo’s eNewsletter - You will receive communication once per month.
iv. Join the Online Community Engagement Network - You will receive communications occasionally, on an as required basis.
b. You may change your communication preferences at any time by logging into your account to edit your profile, the projects you follow, newsletters, topics and locations of interest you subscribe to.
Note: Individual Planning Development Consultations, which come under a statutory process, and are not able to be ‘followed’.
5. Making changes to your account
a. You may make the following changes to your account at any time:
i. Personal and contact details
ii. Communication preferences
iii. Change Password
iv. Close your account
b. Changes to your account can be made by logging into your account and selecting Edit Profile..
c. Changes are immediate.
6. Suspension or termination of your account
a. If the City’s Rules of engagement are not followed, we may terminate or suspend access to Your Say and/or your account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.
7. Privacy
a. It is our duty to protect the confidentiality of content you provide through Your Say in accordance with our Privacy Policy.
b. The City, or our agents, may require access to your account to respond to service or technical issues.
c. We, or our agents, may preserve Content and may also disclose Content if required to do so by law or in good faith belief that preservation or disclosure is reasonably necessary to:
i. comply with an obligation;
ii. enforce the Terms of Use;
iii. respond to claims that any Content violates the rights of third parties; or
iv. protect the rights, property, personal safety, or business interests of the City of Wanneroo, users of Your Say or the public.
8. Governing Law
a. These Terms shall be governed in accordance with the laws of Western Australia.
9. Indemnification
a. The City of Wanneroo, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.
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Your Say - Here is your opportunity to participate and tell us your thoughts and ideas to guide our planning and investments.
Creating an account helps us better understand your needs and enables you to manage the project information you receive from us and those you want to participate in.
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